30-day Unconditional Return/Exchange Service
- With the ambition to ensure our customers can enjoy the best quality of products and great shopping experience at our outlets / official online shop www.onkee.com, we promises to provide our customers with a comprehensive after-sales service. Customers can return/exchange the products purchased at our outlets / official online shop www.onkee.com without any condition within 30 days of receiving you purchase (as determined by the date of signing for the purchase) with the original receipt.
(Return/ exchange cannot be accepted in case the products are damaged or spoilt over time or stored under incorrect conditions by customers.)
- Please make sure the item for return/exchange is in a condition that it can be sold again which means the product is in its original condition as it is sold by On Kee, not damaged, unused, with the original packaging and with all parts originally included, otherwise we will not be able to process your return/exchange. Thank you for your kind understanding.
- We regret that we do not refund original shipping and handling fees with the return/exchange. We can only refund the total value of products. If the order was placed with a promotion items or free gift, please return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.