• Shipping arrangement is made only after order is confirmed by On Kee.
  • Shipping Fee:

Hong Kong region

  • Free shipping for net purchase at HKD$1000 or above.
  • Orders not qualified for free shipping shall be charged a shipping fee calculated based on shipment weight, On Kee will contact you to confirm your purchase as well as the shipping fee after your order is accepted and completed. Shipping fee is due upon arrival.

Macau region

  • Shipping fee is calculated based on shipment weight, On Kee will contact you to confirm your purchase as well as the shipping fee after your order is accepted and completed. Shipping fee is due upon arrival.
  • After your order has been accepted, On Kee will contact you within 3 working days to confirm shipping time and date. Shipping service to Hong Kong region shall be completed in 3-4 working days.
  • Shipping service is available on Monday to Saturday (9:00am to 6:00pm), except Sundays and public holidays.
  • Shipping service is not available to PO Box, some outlying islands and restricted areas (e.g. Mid-level, Ma Wan, Stanley, Discovery Bay and South Horizons etc.).
Monday, Wednesday, Friday
Hong Kong Island,
Kowloon,
New Territories: Tuen Mun, Yuen Long, Tsuen Wan, Kwai Ching, Sham Tseng, Tung Chung and Hong Kong International Airport
Tuesday, Thursday, Saturday
Hong Kong Island,
Kowloon,
New Territories: Tin Shui Wai, Sheung Shui, Fanling, Tai Po, Shatin, Ma On Shan, Sai Kung,
Tseung Kwan O
  • Each order will be shipped to one destination only.
  • Shipping service is not available to areas that cannot be reached directly by our vehicles or premises situated in buildings which have no legal unloading areas within 50 meters of the building.
  • Shipping time cannot be specified. A call notification will be given by courier around 30 minutes in advance of shipping. On Kee reserves the right to levy a surcharge and rearrange the shipping date and time in the event of the recipient is not available to accept delivery at the nominated shipping time.
  • Shipping service may be suspended in times of typhoon signal No.8 or above/black rainstorm warning is in effect. On Kee will contact and rearrange the shipping schedule with customers.
  • Customers are responsible to check all goods upon arrival and provide signature on the delivery note. The signed delivery note will serve as conclusive evidence of the goods shipped. On Kee has no responsibility for the goods left outside or unattended at delivery point per customer's request. No claim will be accepted afterwards.
  • On Kee reserves the right of final interpretation and amendment on all shipping policies from time to time. In case of any dispute, On Kee's determination shall be final.